Title: Account Representative - Customer Service (B2B)
Position Summary:
We are seeking a detail-oriented and customer-focused Account Representative to support our B2B operations. In this role, you will serve as a key point of contact for our customers and end users, managing order entry, responding to inquiries, and resolving issues across multiple communication channels. You will leverage ERP and CRM systems, including Microsoft Dynamics and Business Central, along with phone and ticketing platforms, to deliver seamless, world-class customer experience.
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Key Responsibilities:
* Accurately enter and process customer orders in ERP systems
* Handle inbound and outbound calls using phone systems
* Respond promptly and professionally to customer emails and support tickets
* Manage and prioritize requests through email ticketing platforms
* Resolve customer issues efficiently, ensuring timely follow-up and closure
* Collaborate with internal teams (sales, operations, logistics, finance) to address customer needs
* Provide product, order status, and account information to customers
* Identify opportunities to improve processes and enhance customer satisfaction
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Qualifications:
* 1-3 years of customer service or account support experience in a B2B environment preferred
* Experience with ERP/CRM systems (Microsoft Dynamics, Business Central, or similar) is highly desirable
* Familiarity with phone systems and ticketing/email management tools
* Strong communication skills (verbal and written)
* Excellent organizational skills and attention to detail
* Ability to multitask and manage time effectively in a fast-paced environment
* Problem-solving mindset with a focus on customer satisfaction
* Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
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Core Competencies:
* Customer-first mindset with a commitment to delivering exceptional service
* Strong interpersonal skills and professionalism
* Adaptability and ability to learn new systems quickly
* Accountability and follow-through on tasks and customer commitments
* Team collaboration and cross-functional communication

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.